Listening 2.0 - The problem of avoiding difficult conversations

This video series is "When leaders listen we change the world" and Listening 2.0 is about what stops us from listening. Today I'm discussing the problem of avoiding difficult conversations.

We avoid conversations we think will suck up our time, inconvenience us or will make us uncomfortable. But we miss out on the huge opportunity to resolve difficult issues in the workplace and move them forward. Here's how to get through the avoidance.