Listening 3.0 - How to listen well: Active listening

To really listen well we have to bring empathy and understanding to the conversation. We don't have to agree but simply be willing to put ourselves into the other person's world. Psychologists call it 'Active Listening' and we can build trust and understanding and empower others. And believe it or not it saves time. Here's how.

This video series is "When leaders listen we change the world" and Listening 3.0 is about how to listen well.